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About

Who are we?

About Us

 

At Lalande insurance, we believe that insurance is about more than just protecting your assets. It’s about relationships. It’s about security. It’s about peace of mind. It’s about working with someone who understands your needs and can customize an insurance program to suit your unique situation. 

As a family-owned and -operated business for over 40 years, we’ve learned the importance of forging long-term relationships with our clients. Sure, you could call a 1-800 number or apply for insurance online at 2:00 a.m. That’s the easy part. But who’s going to help you when things go wrong and you need to make a claim? Who’s going to be there for you? Who’s going to take care of you through it?

When you work with Lalande Insurance, we will. That’s who. The same people who sit across the desk from you to ensure you have the proper coverage to meet your insurance needs are the same ones who will advise you on your options, file the report, monitor the claim and help make sure the insurance carrier holds up its end of the agreement. 

 

Because at Lalande Insurance, we don’t just look after your insurance needs, we look after you.


Meet our team

 

Mike Lalande | President

mike@lalandeinsurance.ca 

“I am Mike, President of Lalande Insurance, a company founded by my father in 1984. After completing the Business Insurance program at Algonquin College and obtaining my license in 1993, I began my career in the insurance industry. I served as a director for the Ottawa Insurance Brokers Association starting in 2007, and finished my tenure as Chairman of the Board in 2017. Additionally, I contributed to the Provincial Board of the Insurance Brokers Association of Ontario for three years.In 2010, I took over as president of Lalande Insurance and have since been dedicated to serving our clients' insurance needs. Beyond my work at Lalande Insurance, I also serve on the Major Gifts Committee for Christie Lake Kids, where I’ve helped raise funds and lead key construction projects at the camp. I am committed to delivering exceptional service, building lasting relationships, and ensuring my clients receive the best coverage at the most competitive rates.” - Mike

 

 


Emma James | Account Manager

emma@lalandeinsurance.ca 

“I started working at Lalande Insurance in 2016.  I am an honest, seasoned commercial broker looking to help you find the right solution for your needs. I specialize in providing customized insurance solutions for businesses of all sizes. Lalande Insurance is a family-run brokerage, and our customer relationships are what makes us stand apart.  I will work closely with you to identify your specific needs and deliver coverage that offers peace of mind and financial protection. I pride myself on a commitment to transparency, personalized service, and competitive pricing. I am here to help! Let’s chat! “ - Emma

 

 

Juliann SHOne-Helpard | Account Manager - Personal Lines

juliann@lalandeinsurance.ca

“I am an experienced insurance broker with a 25-year legacy of service in my family business, which my father established in 1965. I value cultivating strong relationships and provid support to loyal clients of Art Helpard Insurance. Now, embracing a new chapter at Lalande Insurance Services, I am bringing extensive expertise and commitment to client care. I am excited to continue assisting existing clients who have remained steadfastly loyal, while also welcoming new clients with the same dedication and personalized attention. I look forward to building lasting relationships and ensuring insurance needs are met with trust and professionalism.” - Juliann

 

 

Andrea | Account manager - Personal Lines

andrea@lalandeinsurance.ca

“As a Personal Lines Service Account Manager in the insurance industry, I am dedicated to delivering superior client support by managing and servicing personal insurance accounts with efficiency and attention to detail. My role involves addressing clients' inquiries, processing policy changes, handling renewals, and ensuring that coverage remains aligned with their evolving needs. By leveraging my extensive knowledge of personal insurance products, I provide tailored recommendations and proactive solutions to enhance clients’ protection. I prioritize clear communication and a customer-centric approach, ensuring that each client feels valued and well-informed while maintaining strong relationships and high levels of satisfaction.” - Andrea

 

 

Jessica Marshall | Account Manager - Personal Lines

jessica@lalandeinsurance.ca

“As a trusted Insurance Broker, I am committed to putting customer satisfaction at the forefront of every service I provide. Specializing in personal lines insurance, I work closely with individuals and families to understand their unique needs and ensure they receive the best coverage options tailored to their lifestyle. With a focus on transparency, integrity, and personalized support, my goal is to make the insurance process simple, clear, and hassle-free. I prioritize building long-term relationships with clients, offering ongoing guidance, timely responses, and reliable solutions that ensure peace of mind. Whether you're securing property or auto insurance, I am dedicated to delivering exceptional service and a customer experience that exceeds expectations.” - Jessica

 

 

Chelsea Reece | Account manager - Personal and commercial lines

chelsea@lalandeinsurance.ca

“With over 15 years in the insurance industry, I’ve built my career on providing personalized and reliable coverage solutions. I began as an office administrator in my father’s brokerage before quickly becoming a licensed insurance broker. After gaining expertise in personal lines, I transitioned to commercial insurance, where I’ve specialized for the past eight years. I’m passionate about ensuring my clients have the right coverage—comprehensive yet cost-effective—so they feel confident in their protection. I thrive on quoting new policies, shopping renewals, and delivering fast, efficient service for any request. Let’s connect—I’d love to help you protect what matters most!” - Chelsea

 

 

Jennifer Blair| Account manager - commercial lines

jennifer@lalandeinsurance.ca

“With a strong foundation in the insurance industry since 2015, I bring a wealth of knowledge to my role as a Commercial Account Manager. As a registered insurance broker, I specialize in commercial insurance, offering tailored solutions to help businesses mitigate risk and ensure long-term success. Throughout my career, I have developed a deep understanding of the unique challenges businesses face and the complexities of commercial insurance policies. I pride myself on building strong, lasting relationships with clients and providing guidance to navigate the ever-evolving insurance landscape. Known for my customer-first approach, I work diligently to understand each client's needs and tailor insurance coverage that fits both their present and future goals. Whether it's risk management, policy optimization, or claims support, I am committed to delivering exceptional service and peace of mind to every client I work with.” - Jennifer

 

 

David|New business and quoting

david@lalandeinsurance.ca

“I am a dedicated and knowledgeable insurance professional committed to helping individuals and families find the right coverage to protect what matters most. With almost a decade of experience in the industry, I specialize in tailoring policies to meet each client’s unique needs, whether it’s auto, home or recreation. I take the time to educate and guide customers through their options, ensuring they feel confident in their decisions. Trust, integrity, and exceptional service are the foundation of Lalande insurances practice, making the insurance process seamless and stress-free. Reach out today to explore personalized solutions that provide peace of mind for the future.” - David